What are Mobile Office Hours?

I understand that many folks who are in need of assistance with a federal agency may find it difficult to visit my office, whether that difficulty is due to schedules, transportation, or other personal matters.  That is why, in an effort to conveniently provide Collin County constituents help, my staff in Plano regularly hosts monthly Mobile Office Hours.  These “Mobile Offices” visit different communities across North Texas.  Appointments are not necessary, but you will need to bring all relevant documents and fill out a privacy release form before my staff can contact any federal agency.  This is due to the Privacy Act of 1974.  If you are represented by legal counsel, we will also need their permission to assist with the case. This preparation will allow my staff to help you as expediently as possible!

What is Casework?

My staff and I can help with federal agency issues, such as:

  • Medicare;
  • Veterans Affairs (VA);
  • Home foreclosure;
  • Social Security; and
  • Internal Revenue Service.

In addition, my staff and I can also:

  • Help with overseas adoptions;
  • Provide information regarding trips to Washington, D.C.;
  • Offer application guidance to a U.S. Service Academy; and
  • Process requests to have American flags flown over the U.S. Capitol building.

Please be aware that I am elected to serve in the legislative branch of our nation's federal government.  I do not have jurisdiction to assist with the following:

  • Agency decisions made in line with federal law or regulation;
  • Problems with a state or local government agency – you must contact your state or local officials for help regarding these issues;
  • Judicial matters; and
  • Private disputes. Examples of these issues are: Child Custody, Divorce, and Criminal Trials or Imprisonment.

Mobile Office Hours 2018 Schedule
The schedule for the 2018 Mobile Office Hours will be announced early in the New Year.  Check back for more details!